Privacy Policy

Last Updated: 15th January 2026

Repute Bridge (“we,” “our,” or “us”) is a reputation management and customer feedback system operated as a service under Brand Saheli. We are committed to protecting the privacy of businesses and their customers who use our platform.

This Privacy Policy explains how Brand Saheli, through its review management service Repute Bridge, collects, uses, stores, and protects user information. Repute Bridge is a proprietary service operated by Brand Saheli and is designed to help businesses manage customer feedback and online reputation in a compliant and ethical manner.

By using this platform, you agree to the practices described in this policy.

1. Who We Are

Repute Bridge is a digital reputation management system offered by Brand Saheli.
The service helps businesses collect customer feedback, manage Google Business Profile reviews, and improve their online presence.

This service may be accessed through Brand Saheli domains and subdomains and may be linked to Brand Saheli’s Google Business Profile (GMB) services.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

A. Business & Account Information

When businesses register or use Repute Bridge, we may collect:

  • Business name
  • Contact details (email, phone number)
  • Business location and Google Business Profile details
  • Login credentials and account preferences

B. Customer Feedback Information

When customers interact with Repute Bridge through QR codes, links, or feedback forms, we may collect:

  • Customer feedback and ratings
  • Optional comments or experience details
  • Written feedback provided voluntarily by customers
  • Timestamp and interaction metadata

We do not require customers to create accounts or provide sensitive personal data to submit feedback.

C. Technical Data

  • IP address
  • Browser type
  • Device information
  • Log data for security and performance monitoring

3. How We Use the Information

We use collected data strictly for:

  • Operating and maintaining the Repute Bridge platform
  • Displaying feedback inside the dashboard
  • Helping businesses respond to customer feedback
  • Improving service quality and system performance
  • Providing analytics and reporting features
  • Customer support and communication

Repute Bridge does not auto-publish reviews to Google or any third-party platform on behalf of customers or businesses.

4. Google Reviews & Third-Party Platforms

Repute Bridge may guide customers to publicly available platforms such as Google Business Profile to share feedback voluntarily.

Important clarification:

  • We do not generate fake reviews
  • We do not post reviews automatically
  • Customers always have full control over whether and what they publish
  • Private feedback is used to help businesses improve their services internally

Use of Google services is governed by Google’s own Privacy Policy and Terms of Service.

5. AI-Assisted Features

Some features may use AI to:

  • Suggest response templates
  • Analyze sentiment in feedback
  • Assist businesses in drafting replies

AI suggestions are optional, editable, and fully controlled by the business user.
Brand Saheli does not guarantee outcomes from AI-assisted content.

6. Data Sharing & Disclosure

We do not sell, rent, or trade personal data.

Information may be shared only:

  • With authorized business account holders
  • With service providers required to operate the platform (hosting, security, analytics)
  • When legally required by law or government authorities

All third-party services used are expected to maintain reasonable data protection standards.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect stored data, including:

  • Secure servers
  • Access controls
  • Encrypted connections where applicable

However, users acknowledge this risk when using the service.

8. Data Retention

We retain information only as long as necessary to:

  • Provide the service
  • Comply with legal obligations
  • Resolve disputes
  • Improve system functionality

Businesses may request data deletion subject to applicable laws and operational requirements.

9. User Rights

Depending on applicable laws, users may have the right to:

  • Access their stored information
  • Request correction or deletion
  • Withdraw consent for certain data processing

Requests can be made by contacting us using the details below.

10. Links to Other Services

Repute Bridge may link to other Brand Saheli services, including Google Business Profile management and digital trust solutions.
Each service may have its own terms and policies.

11. Children’s Privacy

Repute Bridge is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised “Last Updated” date.

Continued use of the service after updates indicates acceptance of the revised policy.

13. Contact Information

For questions or concerns regarding this Privacy Policy, contact:

Brand Saheli

Almas Ikbal Tamake.
Email: contact@brandsaheli.com
Website: https://brandsaheli.com

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